Enterprise businesses deal with a lot of customer interaction—and chatbots offer a modern solution to streamline operations. Rather than dealing with every customer inquiry manually, a chatbot can provide automated responses and free up time for the most pressing issues.
But which chatbot is right for your enterprise?
We tested the top five leading chatbots and compared them, so you can make an informed decision for your business. From Chatling to Flow XO, there’s a chatbot designed to meet your needs.
What Are Enterprise Chatbots?
Enterprise chatbots are tools that automate customer interactions. They either use preset rules, AI and NLP, or a combination of the two to provide answers to customer inquiries.
Chatbots can be integrated into almost any messaging platform, including SMS, website chat, and even social media platforms like Facebook Messenger and Instagram. This allows for more efficient customer service operations and increased productivity in the workplace.
How does all of this work? Let’s use Chatling as an example.
Chatling trains on your data in the form of websites, FAQs, knowledge bases, documents, and more automatically. When a customer asks a question, the chatbot uses NLP to understand the context and matches it with a response from your data.
So customers get reliable and accurate answers, 24/7.
Enterprise Chatbot Example: Amtrak
In a case study showcasing Amtrak's integration of an advanced AI chat platform, the transportation giant revolutionized customer interactions on amtrak.com, serving a massive user base of 375,000 daily visitors.
With the introduction of “Ask Julie,” an AI chat assistant, Amtrak aimed to provide seamless customer support without the need for phone calls or emails. Julie was designed to emulate Amtrak's best customer service representative and facilitate easy rail travel bookings by pre-filling forms and guiding users through the process.
The success is evident in the numbers, with a remarkable 50% year-over-year growth in Julie's usage, handling a staggering 5 million questions annually, and fundamentally transforming the customer service landscape for Amtrak.
Advantages of Using Enterprise Chatbots
- Enhanced Customer Engagement: Enterprise chatbots greatly boost customer engagement by delivering instant responses, guiding users, and providing personalized interactions.
- Operational Efficiency: Deploying chatbots streamlines operations by automating routine tasks and addressing common queries. This empowers human agents to concentrate on complex, value-added interactions, enhancing overall efficiency and productivity in the enterprise.
- 24/7 Availability: Chatbots, unlike human agents, operate 24/7, ensuring round-the-clock availability for customer support. This enhances query resolution and creates a more responsive and customer-centric support system.
- Data-Driven Insights: Enterprises can gain valuable insights into customer needs and trends for informed decision-making by analyzing user queries, preferences, and behaviors.
Criteria To Consider When Choosing Enterprise Chatbots
Customization
Find solutions that provide extensive customization options to align with your enterprise's unique needs and brand identity. Tailoring the chatbot's responses, tone, and visual elements ensures it seamlessly represents your brand, delivering a consistent and personalized user experience.
Integration
Assess how well chatbot solutions integrate with your existing enterprise systems, databases, and communication channels. Seamless integration ensures a connected and efficient customer support ecosystem, avoiding silos and enhancing overall efficiency.
Analytics & Reporting
Choose chatbot solutions that offer robust analytics and reporting features. Gain valuable insights into customer interactions, preferences, and frequently asked questions.
Natural Language Processing
Give priority to chatbots equipped with advanced natural language processing (NLP) capabilities. This enables chatbots to understand and respond to user inputs in a more human-like manner, adapting to language nuances and context.
The 5 Best Chatbots for Enterprise
- Chatling
- Botsify
- Tidio
- Engati
- Flow XO
1. Chatling
Chatling is an AI chatbot tool that trains on your data to provide accurate, timely, and personalized responses. It has powerful NLP capabilities that enable contextual understanding of customer conversations and lead to faster resolution times.
To train your Chatling chatbot, all you need to do is link it to your data sources—websites, FAQs, knowledge bases, and documents. The Chatling chatbot will then use AI to gain an understanding of what you offer and answer customer questions in a conversational, natural manner.
You’ll also be able to dive into the data to uncover trends in customer conversations and pinpoint areas for improvement.
Key Features
- Intuitive Training: Effortlessly link your chatbot to various data sources, including websites, sitemaps, and documents (DOCs, PDFs, TXTs, etc.), witnessing its training process within minutes.
- Highly Scalable: Scale up support to tens of thousands of users and conversations with a single bot—no need to train separate bots for multiple platforms or languages.
- Easy Integration: Add your chatbot to any website across WordPress, Squarespace, Shopify, and more.
- Conversational AI: Offer conversational responses to natural language queries to understand context, and handle misspellings, synonyms, and more.
- API: Establish connections with third-party services seamlessly through our API.
- Multilingual Support: Respond to customer inquiries in any language.
- Analytics: Monitor bot performance and analyze frequently asked customer questions to gain more in-depth insights into your target market.
Pros & Cons
Pros
- Free option
- Easy customization
- Seamless integration
- No-coding chatbot
Cons
- Limited advanced features in free version
2. Botsify
Botsify is a platform with features that help you create advanced chatbots in minutes without coding expertise. One of its standout strengths is its ability to effectively capture leads by collecting key information conversationally and storing that data for future use.
Key Features
- Automate Sales: Transform mundane web forms into dynamic conversations with automated interactions, effortlessly managing the scheduling of meetings and sales calls.
- Boost Revenue and Conversations: Elevate your customer base, enhance conversions, and achieve unprecedented revenue growth.
- Smooth Customer Journey: Initiate proactive engagement with website visitors, seamlessly converting them into paying customers, and automatically assessing potential leads.
Pricing
Botsify offers three pricing plans—Do it yourself ($49/month), Done for you ($149/month), and Custom. Enterprise users will likely want to opt for the custom plan to tailor the solution to their needs.
Pros & Cons
Pros
- Multichannel
- Ready-to-use templates
- Basic machine learning capabilities
- Integrations
Cons
- Outdated UI
- Limited chatbot analytics
3. Tidio
Tidio is a comprehensive customer service platform designed for enterprises. It offers an integrated chatbot builder and the AI-powered Lyro. With its free version, businesses can create rule-based chatbots that efficiently handle basic customer service inquiries, lead acquisition, and provide assistance.
Key Features
- Lyro AI: Intelligently addresses customer inquiries and improves the overall conversational experience.
- Smart Triggers: Automate responses or actions based on specific user behavior.
- Chatbot Templates: Provides pre-designed frameworks to meet specific needs without the need for extensive coding.
Pricing
Tidio’s pricing plans come in five options—Free, Starter ($29/user/month), Communicator ($25/user/month), Chatbots ($29/user/month), and Tidio+ ($394/user/month).
Pros & Cons
Pros
- Easy to use
- Simple interface
- Live chat support
- Keep track of interactions
Cons
- Buggy drag-and-drop functionality
4. Engati
Engati provides a user-friendly visual flow builder that makes it easier for anyone to create custom chatbot experiences. It features an automated bot builder, natural language processing, conversational analytics, and the ability to connect with multiple messaging channels.
Key Features
- Multilingual Chatbot: Enhance international customer connections by employing a chatbot equipped with conversational intelligence in multiple languages.
- Visual Flow Builder: Easily generate conversational AI flows swiftly and effortlessly, all without the need for coding.
- Omnichannel Engagement: Enable omnichannel customer engagement seamlessly across WhatsApp, Facebook, Instagram, and more than 10 channels with the Engati chatbot.
Pricing
Contact sales for a quote.
Pros & Cons
Pros
- Simple interface
- Affordable pricing
- Live chat
- Multichannel deployment
Cons
- Laggy sometimes due to heavy traffic
5. Flow XO
Flow XO is a unique chatbot tool for enterprises that sets itself apart with unique features like a humor setting and value-adds like payment processing. With 100+ integrations to choose from, it’s easy to automate different workflows, too.
Key Features
- Routing: Facilitate the seamless transition of conversations from any chatbot to a human agent during live chat sessions.
- Pre-Filter Leads: Empower your bot to understand and pre-filter customer data directly on your website.
- Payment Processing: Enable customers to effortlessly execute real-time payments within your chatbot interface.
Pricing
Flow XO provides a free plan with 500 monthly interactions.
Additionally, there’s one paid subscription plan—Standard Plan ($19/month). Optional add-ons include “Add 5 bots or active flows” for $10/month and “Add 25,000 interactions” for $25/month.
Pros & Cons
Pros
- Easy to use and learn
- Fast customer support
- Wide ranging functionality
Cons
- Editor slows down beyond 30 blocks
Conclusion
Chatbots for enterprises provide instant responses and contribute to lead generation, customer support, and overall customer satisfaction. As you navigate the complexities of the digital era, these chatbots offer a seamless and personalized experience that aligns with the expectations of today's tech-savvy consumers.
Chatling gives enterprise users the ability to build and deploy accurate, adaptable chatbots across sales, marketing, and customer service. With high training data limits, affordable enterprise pricing, and in-depth analytics, Chatling is the perfect tool for any business looking to take their customer service and sales efforts to the next level.
Start for free today!