- Overview: We explore the best chatbots in the hospitality industry to help you find the perfect solution.
- Why listen to us: We’ve helped 2,000+ businesses start taking advantage of chatbots as a tool for improved customer support and automated customer interaction.
- Why this is important: Chatbots offer enhanced guest engagement, 24/7 accessibility, task automation, data-driven personalization, and cost savings.
- Action points: Our top picks are Chatling, HiJiffy, Viqal, and Myma.ai.
- Further research: Check out the Chatling blog for more articles and guides on chatbot implementation and usage.
The hospitality industry thrives on high-quality interactions. As a result, hospitality businesses have been hesitant to adopt AI tools like chatbots, thinking it may diminish the human touch that guests are after.
This is a mistake—when used well, chatbots in the hospitality industry can improve the quality of guest interactions by cutting down on busywork.
In this Chatling article, we’ll explore four of the best chatbot options for the hospitality industry and how they can improve guest engagement, customer satisfaction, and more.
Why Listen To Us?
At Chatling, we’re proud to offer an industry-leading AI chatbot solution to businesses in the hospitality industry and beyond. Our chatbot solution is trusted by over 2,000 businesses and agencies globally, showcasing our expertise and reliability in enhancing customer interactions.
What Are Chatbots in the Hospitality Industry?
Chatbots are a powerful tool in the hospitality industry. These digital assistants make it easy for guests and visitors to access information, book reservations, and even make special requests—all without human intervention.
The goal is to win back valuable time and workforce capacity by automating routine tasks like:
- Booking and reservation management
- Guest inquiries
- Personalized recommendations
- Order placement and tracking
- Concierge services
- Feedback gathering
Take Chatling, for example.
Our AI chatbot solution lets hotels, restaurants, and other hospitality industry businesses create custom chatbots in minutes by linking data sources like websites, documents, menus, text instructions, and more.
Once trained, your AI chatbots can handle all kinds of guest inquiries—from room availability to restaurant recommendations.
Chatbots in the Hospitality Industry: GrandStay Hotels
GrandStay Hotels faced the challenge of efficiently managing guest inquiries, from room bookings to troubleshooting in-room technology.
By integrating chatbots, they achieved some pretty remarkable results—call handling time declined by 28%, call abandonment rate decreased by 55%, and first-call resolution improved by 15%. Impressively, 72% of queries were resolved by chatbots alone, saving time and costs.
GrandStay Hotels’ chatbots saved over 13,000 agent hours annually, lowered customer service costs by $2.1 million per year, and increased customer satisfaction scores by 22%.
Benefits of Chatbots in the Hospitality Industry
- Enhanced Guest Engagement: Chatbots elevate guest interactions by providing instant responses to queries, facilitating smooth reservations, and offering personalized recommendations, ultimately enhancing the overall guest experience.
- 24/7 Accessibility: With round-the-clock availability, chatbots make sure that guests receive timely assistance at any hour, improving customer support by addressing inquiries and concerns quickly, even outside traditional service hours.
- Efficient Task Automation: Chatbots streamline operational tasks like booking confirmations, check-in procedures, and concierge services, freeing up staff to focus on more complex guest needs and ensuring a seamless and efficient workflow.
- Data-Driven Personalization: Leveraging guest data, chatbots can provide personalized recommendations, preferences, and targeted promotions, creating a more tailored and memorable experience for each guest.
- Cost and Time Savings: Implementing chatbots leads to significant cost savings by reducing the need for additional staffing, while also improving efficiency and response times, allowing hospitality businesses to optimize resources effectively.
4 Best Chatbots in the Hospitality Industry
Check out our top picks for the best AI chatbot software for the hospitality industry:
- Chatling
- HiJiffy
- Viqal
- Myma.ai
1. Chatling
Chatling is an AI chatbot solution that makes it easy for anyone to build custom, conversational chatbots—no coding experience required.
To build your hospitality chatbot, all you need to do is link the data source you want to the chatbot to draw answers from and customize its look and personality using our comprehensive settings. You can then integrate your chatbot with any website and start automating guest interactions at scale.
Chatling lets you analyze every chatbot interaction and fine-tune your bot’s responses so that it can understand the context and provide helpful answers.
Key Features
- Visual Builder: Build your chatbots visually with the drag-and-drop builder. This allows you to create complex chatbot flows easily and without coding.
- Train on Custom Data: Build a functional chatbot in minutes by linking data sources like websites, documents (PDFs, DOCs, etc.), and text inputs.
- Add to Any Website: Easily embed chatbots on any website by adding a single code snippet to the header.
- Customizable Chatbots & Widgets: Customize chatbot behavior and the look of your chat widget to match your business’s branding.
- Conversational AI: Respond to guests conversationally to provide efficient and personalized responses.
- Multilingual Support: Respond to inquiries in any language to cater to an international audience.
- Analytics & Insights: Track and analyze chatbot interactions to improve performance and identify areas for improvement.
- API & Integrations: Connect all the third-party platforms and tools you use with our native integrations and intuitive API.
Pros and Cons
Pros
- Handles a high volume of customer inquiries simultaneously
- 24/7 availability
- Reduces response times
- Natural language processing
- Multilingual
- Seamless integration
Cons
- No live chat features
2. HiJiffy
HiJiffy is an AI-powered guest communications hub designed specifically for the hospitality industry. It streamlines guest interactions across multiple channels, including social media and messaging apps, in over 130 languages.
The platform offers various solutions throughout the guest journey, from pre-stay to post-stay phases, improving operational efficiency, boosting direct bookings, and enhancing guest satisfaction.
Key Features
- Multichannel Communication: Streamline guest interactions by centralizing communication across various channels.
- AI Chatbot: Instantly respond to guest inquiries with automated and efficient AI-driven interactions.
- Multilingual Support: Communicate seamlessly in over 130 languages to cater to a diverse clientele.
- Direct Booking Integration: Simplify the booking process by enabling guests to book directly through the chat interface.
Pricing
No pricing information is available on their website. Please contact their sales team directly.
Pros and Cons
Pros
- Multichannel communication
- AI-powered virtual concierge
- Guest satisfaction monitoring
- Uses GPT-4
- Digital check-in and room upgrades
- Upsell and cross-sell campaigns
Cons
- Setup and integration complexity
- Potential for misunderstanding and miscommunication
Also, check out our guide to the best free chatbots for your website for more recommendations that won’t break the bank.
3. Viqal
Viqal is a virtual concierge specifically designed for hotels, offering a range of features to enhance the guest experience.
It automates various aspects of guest communication—from pre-arrival to post-departure—in over 130 languages. It significantly reduces manual workload by handling routine inquiries and integrates seamlessly with hotel management systems for efficient operations.
Key Features
- Automated Guest Inquiries: Effortlessly manage routine inquiries throughout the guest journey, from pre-arrival to post-departure.
- Multilingual Support: Communicate in over 130 languages to cater to a diverse range of guests from around the world.
- PMS Integration: Integrate seamlessly with hotel property management systems for streamlined operations.
- Analytics: Offer real-time insights into guest sentiment and issues, aiding in proactive management.
Pricing
Viqal only offers two pricing plans—Professional (€2.99/mo) and Enterprise (custom).
Pros and Cons
Pros
- Automation of guest inquiries
- Multilingual support
- Integration with Property Management Systems (PMS)
- Enhanced guest satisfaction
Cons
- Complexity in setup and integration
4. Myma.ai
Finally, Myma.ai is an AI-powered guest experience management solution that uses chatbots to enhance guest satisfaction.
It uses GPT-4 to understand the nuances of guest questions and requests, integrates with a wide range of channels (including Google Maps) for full coverage, and supports a wide range of features including chat surveys, booking, and upselling.
Key Features
- Advanced AI Models: Use GPT-4 to accurately understand guest inquiries and provide personalized responses.
- Omnichannel Support: Add chatbots to every channel you rely on—including Messenger, Instagram, WhatsApp, Google Maps, WeChat, and more.
- Booking and Scheduling: Let guests book rooms, services, and activities directly through the chatbot.
- Analytics and Reporting: Track guest interactions, satisfaction levels, and other key metrics to continually improve the guest experience.
Pricing
Contact sales for a quote.
Pros and Cons
Pros
- Excellent user and guest interface
- Easy to use
- Great custom support
Cons
- Integration issues
- No publicly available pricing
Conclusion
So there you have it—a glimpse into the world of chatbots revolutionizing the hospitality industry. From enhancing guest engagement to streamlining operations, these digital assistants have become integral to providing seamless and personalized experiences for guests worldwide.
With an impressive average resolution rate of 53% across more than one million conversations, Chatling isn't just an AI chatbot solution—it's your shortcut to efficient, effective, and guest customer interactions.
Get started for free today.