Our 7 Top Picks of the Best Shopify AI Chatbots

Shopify has been a go-to platform for e-commerce businesses for years now. It offers tons of tools for marketing, fulfillment, payment processing, and more—but one area where the platform is lacking is in customer service.

This is where AI chatbots step in.

AI chatbots for Shopify help offer real-time assistance, personalized recommendations, and streamlined customer support. And in this article, we’ll introduce you to our top seven picks of the best Shopify AI chatbots around.

Want to learn more? Read on.

What Is a Shopify AI Chatbot?

An AI chatbot for Shopify is a virtual assistant that uses AI technologies like machine learning (ML) and natural language processing (NLP) to engage with customers.

These tools help Shopify businesses reduce the amount of manual effort it takes to run their businesses by outsourcing routine customer interactions to AI—things like:

• FAQs
• Product recommendations
• Policy explanations
• Shipping & order updates
• Discounts & promotions

Take Chatling, for example.

With Chatling, you can create custom AI chatbots tailored to your Shopify store by connecting data sources like websites, sitemaps, documents, and text inputs. Your chatbot can then be integrated with your store to provide round-the-clock support to customers.

Since the bot is only trained on your data, it will only ever offer accurate, up-to-date responses.

Why Are Shopify AI Chatbots Important?

Round-The-Clock Service

An AI chatbot for Shopify ensures that your store is never closed for business. It operates 24/7, providing customers with instant responses and assistance at any time. This round-the-clock service is invaluable for capturing sales from customers in different time zones and accommodating those who prefer shopping outside regular business hours.

Autopilot Repetitive Queries

Repetitive customer inquiries, like questions about product details, shipping, or returns, can consume valuable staff time. An AI chatbot for Shopify takes the reins, addressing these routine queries efficiently and accurately. This frees up your human resources to focus on more complex and value-added tasks, improving overall operational efficiency.

Increased Customer Engagement

Shopify AI chatbots offer a personalized and interactive shopping experience. They can engage customers with product recommendations, cross-sell and upsell suggestions, and tailor responses to inquiries. This heightened level of customer engagement can lead to increased customer loyalty and repeat business, making your e-commerce store stand out in a crowded marketplace.

Improved Sales and Conversion Rates

AI chatbots are adept at guiding customers through the purchase process and providing real-time assistance. They can address objections, answer product-related questions, and offer incentives like discounts or free shipping. This results in a smoother customer journey and can significantly boost sales and conversion rates, ultimately driving revenue for your Shopify business.

Criteria To Consider When Choosing a Shopify AI Chatbot

User-Friendly Interface

A user-friendly interface is crucial for the successful implementation of an AI Shopify chatbot. The platform you choose should be intuitive and easy to navigate, enabling you to set up and customize your chatbot without the need for extensive technical expertise. A straightforward interface ensures a smooth onboarding process and reduces the learning curve.

Customization Options

Look for an AI chatbot for Shopify that offers a high degree of customization. Your chatbot should be able to adapt to your brand's unique voice and style, ensuring a seamless integration with your e-commerce store. The ability to personalize its appearance, responses, and behavior is essential for creating a tailored and engaging customer experience.

Natural Language Processing (NLP)

Effective communication is at the core of a successful AI chatbot. A powerful NLP system is critical for understanding and responding to customer inquiries naturally and coherently. The chatbot should be capable of comprehending user questions, even if they're phrased in various ways or contain colloquial language.

Multilingual Support

 Ensure that your chosen AI chatbot for Shopify can communicate in multiple languages, catering to a diverse customer base. The ability to respond in customers' preferred languages enhances the inclusivity and accessibility of your online store.

Security and Compliance

Data security and compliance with relevant regulations—like GDPR—are paramount. Your AI chatbot for Shopify should adhere to industry-standard security measures to protect sensitive customer information. This isn't only vital for customer trust, but also to avoid potential legal complications.

In-Depth Performance Metrics

To continuously improve your chatbot's performance, access to in-depth performance metrics is essential. Your chosen chatbot solution should offer comprehensive analytics and reporting tools, allowing you to track user interactions, customer satisfaction, and other relevant data. These insights are instrumental in refining your chatbot's responses and overall customer engagement strategy.

7 Best Shopify AI Chatbots

In this section, we'll delve into the top-performing AI chatbot for Shopify, carefully selected to help you unlock the full potential of your e-commerce venture. 

Here are our top picks:

1. Chatling
2. LiveChat
3. Relish AI
4. Gorgias
5. Maisie AI
6. Ochatbot
7. Chatra

1. Chatling

Chatling is an AI-powered chatbot solution that transforms your data into a 24/7 Shopify support agent.

With Chatling, customers can ask questions, receive targeted discount codes, and learn about your offerings at any time. And since Chatling trains on your data (websites, sitemaps, documents, and more), the information customers receive is always accurate.

You can customize your Chatling chatbot’s look, feel, and response style to fit your brand and integrate it into unlimited Shopify stores with a few clicks.

Relevant Features

• Collect Leads: Effortlessly collect leads, expand your potential customer base, and enhance your marketing efforts.

• Detailed Analytics: Gain valuable insights into user interactions and performance with detailed analytics.

• Multilingual Support: Widen your global reach and engage with customers in any language with Chatling's multilingual chatbot that supports over 50 languages.
• Easy Integration and API: Seamlessly integrates with various platforms and systems like Shopify, Wix, Zapier, PrestaShop, etc. Chatling also offers an API for developers to create custom integrations.
• Conversational AI: Elevate customer interactions with Chatbot's Conversational AI, offering natural, human-like conversations for an enhanced user experience.
• Full Customization: Tailor your chatbot experience to personalize every aspect to align with your brand and unique business needs.

Pros & Cons

Pros

• Free plan
• Unlimited websites on all plans
• Available 24/7
• Automatic setup
• Multilingual support
• Monitor conversations

Cons

• Lacks live chat feature

2. Chatbot

Chatbot is an AI chatbot building tool from the company behind LiveChat.

It trains on your store’s data to provide customers with accurate information about products, services, policies, promotions, and more.

Relevant Features

• Simple Training: Train an AI chatbot by adding your store’s URL.
• Customizable Chat Widget: Tailor the appearance and functionality of your chat widget to for a personalized user experience.
• Collect Information: Chatbot collects data about customers for improved targeting and marketing.

Pricing

Chatbot offers flexible pricing plans to accommodate businesses of all sizes and support needs:

• Starter ($52/mo): Designed for small companies.
• Team ($142/mo): Tailored for team in a growing company.
• Business ($424/mo): Perfect for teams in big companies.
• Enterprise (custom): Designed for larger organizations.

Pros & Cons

Pros

• No-code chatbot builder
• Customization
• Prebuilt templates
• Omnichannel
• Analytics and reports

Cons

• Some integrations are limited to Enterprise plan

3. Relish AI

Relish AI is an AI-powered chatbot solution that features a range of customizable campaigns for Shopify.

There are options for abandoned cart campaigns, order confirmations, and more. It also offers customers conversational search, which allows them to find products that meet their needs when they don’t know exactly what they’re looking for.

Relevant Features

• Personalized Campaigns: Create tailored marketing campaigns that resonate with individual customer preferences.
• Instant FAQ Responses: Provide immediate answers to frequently asked questions.
• Conversational Search: Help users find what they're looking for through natural language interactions.

Pricing

Relish AI offers a range of pricing plans designed to meet diverse business needs and budgets. With each plan, you'll unlock an array of features and benefits to enhance your customer engagement and support capabilities.

• Grow ($29/month)
• Pro ($99/month)
• Premium ($299/month)
• Enterprise ($599/month)

In addition, every plan comes with a 14-day free trial.

Pros & Cons

Pros

• Personalization
• Instant responses
• Conversational search
• Affordable pricing
• Free trial

Cons

• Learning curve
• Limited automation

4. Gorgias

Gorgias is an AI-powered customer support platform that offers a helpdesk and a selection of AI tools (including an AI chatbot).

The Gorgias AI chatbot can understand complex customer requests to recommend help center resources and generate automatic responses. The chatbot can also provide customers with real-time information like tracking numbers and order status.

Relevant Features

• Auto Responders: Automatically respond to customer inquiries with personalized messages.
• AI Help Center Recommendations: Automatically recommend relevant content from the help center.
• AI Ticket Classification: Automatically classify customer inquiries to make sure they're routed to the correct team.

Pricing

Gorgias offers a comprehensive list of pricing plans—Free, Basic ($50/mo), Pro ($300/mo), Advanced ($750/mo), and Enterprise for custom pricing.

There are also a range of add-ons to choose from:

• Automate (+$25/mo)
• Voice (+$25/mo)
• SMS (+$17/mo)

Automate is the add-on that supports AI features.

Pros & Cons

Pros

• Automate customer support processes
• Multichannel support
• Auto responders
• Instant resolutions
• Customization

Cons

• Pricing can be a bit higher for new users
• Learning curve

5. Maisie

Maisie is an e-commerce chatbot building tool that lets Shopify business owners create conversational experiences.

The rule-based flow builder can be used to answer FAQs, create interactive quizzes, and offer recommend products. Customers can also chat with Maisie conversationally thanks to an integration with ChatGPT.

Relevant Features

• ChatGPT Integration: Support conversational chat with customers.
• Rule-based Flow Builder: Create interactive quizzes, answer FAQs, and more to boost engagement.
• AI-powered Recommendations: Offer customers personalized recommendations based on their instructions.

Pricing

Maisie’s pricing is based on your monthly unique website visitors:

• 10K Plan ($29/mo): Up to 10,000 unique monthly visitors.
• 25k Plan ($49/mo): Up to 25,000 unique monthly visitors.
• 50K Plan ($79/mo): Up to 50,000 unique monthly visitors.
• 75K Plan ($109/mo): Up to 75,000 unique monthly visitors.

Pros & Cons

Pros

• 24/7 support
• Instant responses
• Comprehensive features
• Unlimited conversations
• Affordable

Cons

• No free plan

6. Ochatbot

Ochatbot is an AI chatbot building tool with an optional “done for you” chatbot setup service.

It provides an intuitive and user-friendly interface, enabling users to quickly create complex chatbot flows with no coding required. It also offers extensive analytics insights into customer conversations to help inform the design of future bots and ensure smooth customer experiences.

Relevant Features

• Done For You: Get the Ochatbot team to build a fully functioning chatbot for you, tailored to your specific needs.
• Visual Builder: Create complex flows with the drag-and-drop visual builder without any coding required.
• Analytics & Insights: Gather insights from customer conversations and use them to inform future bots.

Pricing

Ochatbot offers five pricing plans:

• Free
• Basic ($29/mo)
• Plus ($99/mo)
• Pro ($495/mo)
• Enterprise (custom)

Pro and Enterprise are fully managed, meaning the Ochatbot team will take care of all your setup and configuration needs.

Pros & Cons

Pros

• No coding required
• Free plan
• E-commerce focus
• Natural conversational experience
• Analytics and reporting

Cons

• Limited customization

7. Chatra

Chatra is a business communication platform that gives support teams a unified inbox for email, WhatsApp, web chat, Messenger, and Instagram.

It supports basic chatbot capabilities that can help you resolve customer inquiries faster.

Relevant Features

• Analytics & Reporting: Gain valuable insights into your website interactions and customer engagement.
• Intelligent chatbot: Enhance customer support and engagement by providing automated responses and assistance to common queries.
• Integrations: Seamlessly connects with other tools and platforms.

Pricing

Chatra offers three basic plans: 

• Free ($0/mo)
• Essential ($21/mo)
• Pro ($29/mo)

Pros & Cons

Pros

• Multichannel
• Trusted by thousands of brands
• Conversion optimization
• Flexible communication modes

Cons

• The pricing plans might not fit to all businesses
• Customer support responsiveness needs improvement

Conclusion

The strategic integration of AI chatbots has become a game-changer for Shopify businesses. These intelligent virtual assistants offer round-the-clock support, handle repetitive tasks, and engage customers in a personalized manner, contributing to increased sales and enhanced customer satisfaction.

Chatling offers Shopify business owners a simple, powerful AI chatbot solution. With a user-friendly interface, powerful customization options, advanced natural language processing, multilingual support, stringent security measures, and in-depth performance metrics, Chatling empowers businesses to craft AI chatbots that support your customers 24/7. 

Get started for free today!