Here Are the 7 Best WordPress AI Chatbots We’ve Tried

AI chatbots are quickly becoming a staple of online business—and for good reason. They’re scalable, able to automate a range of customer-facing tasks, and provide a great way to engage customers in real-time.

However, not all AI chatbots will work well with your WordPress site, so it’s important to do your research and find the right one for you. To save you some time, this Chatling guide will introduce you to the seven best WordPress AI chatbots we’ve tried.

What Are WordPress AI Chatbots?

WordPress AI chatbots are virtual assistants powered by AI technologies like natural language processing (NLP) and machine learning (ML). They’re designed to interact with website visitors conversationally, offering assistance and information in real time. 

Since WordPress doesn’t offer chatbots natively, these third-party solutions need to be integrated into your WordPress website. This is usually done by installing a code snippet to your website—easy enough for even a novice user.

For an example of an AI chatbot that integrates with WordPress, consider Chatling.

Our AI chatbot solution trains on your data and integrates with your WordPress website to give customers 24/7 access to information and personalized answers to their questions—perfect for businesses with limited customer support resources.

Chatling chatbots can answer questions about your products and services, deliver promo codes, explain policies, nurture leads, and more depending on the data you train them on and the instructions you give them.

Benefits of Using a WordPress AI Chatbot

Improved Customer Satisfaction

Adding an AI chatbot to your WordPress site can significantly enhance customer satisfaction by providing quick, accurate responses to customer inquiries and requests. This improves customer retention and loyalty, which helps to drive more sales and higher lifetime value.

Reduced Customer Service Costs

By automating routine customer service tasks, AI chatbots help businesses cut down on operational expenses. They work tirelessly 24/7 without the need for additional staff, offering cost-effective support solutions that can handle a high volume of inquiries efficiently.

Data Collection and Analysis

AI chatbots are goldmines for customer data. They're capable of collecting and analyzing data to help businesses gain valuable insights into their customers’ preferences, behaviors, and spending habits.

For example, tracking questions that your chatbot can’t answer is an easy way to spot blind-spots in your product or service documentation.

Increased Sales and Lead Generation

AI chatbots are great for recommending products, assisting with the checkout process, and identifying upsell opportunities. By engaging with potential customers and guiding them through the sales funnel, chatbots contribute to increased conversion rates, driving higher sales and lead generation.

Lower Cart Abandonment

Cart abandonment is a significant challenge for e-commerce businesses. 

AI chatbots can step in during the checkout process to address customer concerns, provide information, and even offer discounts. This proactive engagement can help reduce cart abandonment rates, leading to more completed transactions and increased revenue.

Criteria To Consider When Choosing WordPress AI Chatbot

Customization Options

When choosing an AI chatbot for your WordPress site, it's crucial to consider the level of customization it offers. Look for a chatbot solution that allows you to tailor its appearance, behavior, and responses to match your brand's unique voice and style. The ability to customize your chatbot ensures a seamless integration with your website and a more personalized user experience for your visitors.

Integrations with Other Support Tools

An effective chatbot should integrate seamlessly with other support tools and software your business uses, like CRM systems, email marketing platforms, or e-commerce solutions. This ensures a cohesive and efficient customer support ecosystem, allowing for the seamless transfer of data and information between your chatbot and other essential tools.

Analytics and Reporting

The ability to gather and analyze data from your chatbot's interactions is important for improving its performance and understanding customer behavior. Look for a WordPress AI chatbot that provides powerful analytics and reporting features. These insights can help you make data-driven decisions, optimize your chatbot's responses, and refine your overall customer engagement strategy.

Data Privacy & Security

It's absolutely crucial to choose a chatbot solution that complies with data protection regulations and follows best practices. This becomes even more critical if your chatbot handles sensitive customer information. By implementing powerful security measures, you can build trust with your audience and safeguard your business from potential liabilities.

Pricing

The pricing structure of your chosen chatbot solution should align with your budget and expected ROI. Consider not only the initial setup costs, but also ongoing fees, especially if you anticipate scaling your operations. Evaluate the value the chatbot delivers in terms of improved customer engagement and cost savings to make an informed decision.

Customer Support and Training Resources

Access to reliable customer support and training resources is vital to ensure a smooth implementation and ongoing success with your chatbot. Look for a solution that offers responsive customer support, comprehensive documentation, and training materials to help you get the most out of your chatbot.

7 Best WordPress AI Chatbots

Selecting the best WordPress AI chatbot is a critical decision for businesses aiming to enhance customer engagement, streamline operations, and drive growth. 

Here are the top WordPress AI Chatbots we’ve chosen:

1. Chatling
2. Botsonic
3. Tidio
4. Intercom
5. DocsBot AI
6. Chatbase
7. Botsify

1. Chatling

Chatling is an AI chatbot solution that integrates seamlessly with WordPress sites to provide round-the-clock sales, marketing, and customer service support.

Chatling allows you to build custom AI chatbots effortlessly without any coding—just connect Chatling to training resources like URLs, documents, and text inputs. You can customize the way your chatbot looks and behaves so that it seamlessly fits with your brand.

Depending on the resources and instructions you give your chatbot, it can be trained to take on various tasks, from providing customer support and sales assistance to helping customers find the answers they need quickly.

Relevant Features

• Chatbot API: Connect your AI chatbot to third-party applications via our intuitive API.
• Train on Custom Data: Arm your bot with all the information it needs by adding URLs, documents, and text instructions.
• Full Chatbot Customization: Choose how your chatbot and chat widget look and behave.
• WordPress Integration: Integrate your chatbot natively with WordPress (plus Shopify, PrestaShop, and more).
• Conversational AI: Provide seamless, human-like interactions that enhance user experiences and drive business results.

Pros & Cons

Pros

• Free plan
• Easy customization
• No coding needed
• Seamless integration

Cons

• Limited to one chatbot on the free plan

2. Botsonic

Botsonic is an AI chatbot building tool from the company behind Writesonic.

The tool uses GPT-4 to generate natural language conversations that are adapted to your brand's style and tone. You can integrate a range of information sources like Google Drive, Notion, Gmail, Salesforce, and YouTube to offer instant answers on your WordPress site.

Relevant Features

• No-Code Needed: Create sophisticated chatbots with Botsonic's no-code development experience.
• Omnichannel Conversations: Engage with customers across multiple channels, including WordPress website widgets, WhatsApp, Slack, Telegram, and more.
• Lead Generation: Proactively engage with website visitors, initiating conversations to qualify potential leads by collecting information.

Pricing

Botsonic offers three pricing options: Free, Starter ($49/mo), and Business (custom).

Higher tier plans offer more monthly message credits and access to more advanced features.

Pros & Cons

Pros 

• Customized solutions
• Omnichannel capabilities
• Immediate responses
• Efficient customer support

Cons

• AI limitations
• Initial setup complexity

3. Tidio

Tidio is a customer service platform that combines human and automated support options.

With Tidio's conversational AI (called Lyro), customers can get generative AI answers to common questions instantly—without speaking to human support agents.

Relevant Features

• Lyro AI: Provide 24/7 support with automated chatbots and customizable conversation flows.
• Routing: Connect customers to live support agents automatically when Lyro can’t answer.
• Multichannel: Connect with customers across various communication channels like Instagram, Facebook, WhatsApp, etc.

Pricing

Tidio offers a flexible range of plans.

Every plan has 50 free Lyro conversations. After that, you’ll need to buy more by either purchasing Lyro add-ons ($39/mo for +50 conversations, stackable up to 200 conversations) or upgrading to Tidio+ ($394+/mo).

Pros & Cons

Pros

• Easy-to-use interface
• Comprehensive list of features
• Live chat
• Analytics
• Omnichannel

Cons

• Limited number of Lyro conversations

4. Intercom

Intercom offers a great customer service experience, blending the power of an AI chatbot (Fin AI), help desk, and proactive support into a single solution.

Fin AI trains on your data (like most of the chatbots on this list) and responds to customers in natural language, providing them with the answers they need without having to wait for help.

Relevant Features

• Conversational: Understands complex queries, poses clarifying questions, and engages in seamless conversations with your customers.
• Multilingual: Provide support in various languages, ensuring a global and inclusive customer experience.
• Question Routing: Provide a great customer experience by passing questions to your human support teams for resolution.

Pricing

Fin AI is available for $0.99 per resolution with an active Intercom subscription. 

This pricing model seems intuitive, but it can quickly add up. Case in point—500 monthly resolutions will add nearly $500 to your monthly bill. 

Pros & Cons

Pros

• All-in-one solution
• AI-powered automation
• User-friendly
• Multilingual support

Cons

• Pricing can be high for smaller businesses
• Limited customization

5. DocsBot AI

DocsBot AI is a chatbot solution that trains on your documentation to provide real-time support on your WordPress site.

To train your chatbot, all you need to do is upload your WordPress .XML file and DocsBot AI will do the rest. Unlike other chatbots on this list, DocsBot can generate marketing and sales copy based on the information it extracts from your documentation.

Relevant Features

• Internal Knowledge Bots: Give employees easy access to information without needing to search for it.
• Copywriting: Generate marketing and sales copy with accurate info about your products and services.
• Embeddable Widgets: Embed the chatbot into any web page or app.

Pricing

DocsBot AI offers a range of pricing plans to cater to the diverse needs of its users:

• Hobby ($19/month): Perfect for those seeking a basic chatbot. 
• Power ($49/month): Geared towards power users and small businesses.
• Pro ($99/month): Best for small businesses looking to save both time and money.
• Business ($499/month): Designed for power-users.

Pros & Cons

Pros

• Efficient knowledge access
• Cost-effective
• Embeddable widgets
• Powerful API

Cons

• Accuracy can be inconsistent
• Not highly customizable

6. Chatbase

Chatbase is a tool that lets you use your data to create a custom ChatGPT-like chatbot.

It features a robust set of customization features that let you control exactly how your chatbot interacts with users. It also offers lead gen flows that important information conversationally, to maximize the effectiveness of your bot.

Relevant Features

• Customize Behavior: Customize the chatbot's behavior with base prompts, instructions, and training data.
• Confidence Scores: See how confident your bot is with each response, and adjust accordingly.
• Lead Generation: Ask questions conversationally to collect important information from your users.

Pricing

Contact sales for a quote.

Pros & Cons

Pros

• Customization
• Versatile
• Easy to use
• Instant notifications
• Data integration

Cons

• Complexity for advanced customization
• Setup time may take longer

7. Botsify

Botsify is an AI chatbot platform that features an intuitive, drag-and-drop builder.

Botsify is designed to help WordPress businesses generate more leads through proactive support, conversational sales and marketing, and automated customer service.

Relevant Features

• Multilingual: Engage with customers in various languages for a global reach.
• Lead Generation: Capture valuable leads through engaging and interactive conversations rather than web forms.
• Omnichannel Platform: Provide a unified experience across various channels like Facebook, WhatsApp, Instagram, Website, etc.

Pricing

Botsify has three paid plans to choose from—Do it yourself ($49/mo) for personal use and Done for you ($149/mo) for a managed service. 

There’s also a custom plan for advanced needs.

Pros & Cons

Pros

• Comprehensive list of features
• Excellent customer service
• Outstanding documentation and interface
• Good platform functionality 

Cons

• Learning curve
• Inconsistent bot

Conclusion

The integration of AI chatbots into WordPress has become pivotal for businesses seeking to provide efficient, round-the-clock support and engaging user experiences. AI chatbots enhance customer engagement and streamline processes, saving time and resources.

Chatling lets businesses of all sizes create custom AI chatbots quickly and easily. Just connect your data sources, integrate with your WordPress site, and begin providing your customers with a personalized, 24/7 customer support experience.

Get started for free today!