Instant Support, Infinite Scalability
Automate customer support, slash ticket volume, and deliver personalized assistance 24/7 with our advanced AI chatbots.
Automate your support with conversational AI chatbot
Instant support 24/7
Provide immediate assistance to customers at any time of the day, ensuring queries are handled without delay.
FAQ
Offer quick and accurate answers to common questions, reducing the need for direct interaction with human agents.
Order tracking
Enable customers to track their orders in real-time, providing them with updates and peace of mind throughout the delivery process.
Booking and reservations
Automate the booking process for services or reservations, allowing customers to schedule appointments effortlessly at their convenience.
Technical support
Offer step-by-step troubleshooting guides for common technical issues, enhancing user experience by providing immediate help.
Multilingual support
Break language barriers by providing multilingual support, enabling customers from different regions to interact comfortably.
“Chatling has freed up so much time answering our customers, that I truly feel like we don't do customer service anymore. In fact, our customer service has improved ten-fold.”
“The chatbot can be easily trained to provide accurate answers, and after a few days of operation and fine-tunings from live traffic, it is capable of responding to many queries on its own.”
“We used to receive 1,500+ emails from customers every month. After implementing Chatling, it successfully resolved 45% of the support questions, and we now spend less time on customer support and more on development and marketing.”
Everything you need for an effective customer support chatbot
Build chatbots visually
Easily create custom and sophisticated customer service chatbots with our intuitive drag-and-drop builder. No coding expertise is required.
Custom AI training
Empower your AI chatbot by integrating your own resources, such as websites, FAQs, documents, and knowledge bases. Chatling uses this data to deliver highly accurate and relevant responses, making each customer interaction smarter.
Lead generation engine
Our chatbots effortlessly convert visitors into leads by engaging users, collecting essential information, and seamlessly integrating with your CRM system.
Full customization
Tailor every aspect of your chatbot to match your brand’s tone and style. From the chat interface to the conversational logic, Chatling offers complete control to ensure your chatbot represents your brand perfectly.
Why use Chatling for customer support?
24/7 availability
Don’t leave your customers hanging. Chatling operates around the clock, ensuring that your customers receive feedback when needed.
Seamless integrations
Integrate effortlessly with your CRM systems through our Zapier integrations, and other business tools, ensuring customer data flows smoothly across platforms.
Flexible customization
Customize Chatling to fit your brand's unique voice and visual style. Provide a consistent customer experience that aligns with your company's identity.
Automated efficiency
By automating routine inquiries, Chatling frees up your human agents to handle more complex issues, enhancing overall operational efficiency.
User-friendly interface
We boast a drag-and-drop interface that makes it easy to set up and manage your chatbots without coding. It only takes a few minutes to get started.
85+ languages
Serve customers globally with a chatbot that speaks multiple languages automatically
Frequently Asked Questions
Got other questions? Contact us
What is a customer support chatbot?
A customer support chatbot is an automated tool designed to assist your users by answering questions, resolving issues, and providing instant information These chatbots are implemented on websites, messaging apps, and other digital interfaces to enhance customer service efficiency, reduce wait times, and handle a high volume of inquiries simultaneously.
What types of data can I use to train the AI?
You can train the AI using a variety of data types, including your website content, knowledge base articles, custom text inputs, FAQs, and documents such as PDFs and Word files. This diversity in training materials helps ensure that your AI chatbot understands your business and can provide personalized customer support.
How does Chatling ensure the privacy and security of customer data?
Chatling adheres to strict data protection protocols and complies with relevant privacy regulations to ensure that all customer data handled by the chatbot is secure. Our platform is GDPR compliant, and you can check our Data Protection, Privacy Policy, and Trust Center pages for more information
How does Chatling integrate with existing customer support systems?
Chatling can seamlessly integrate with various CRM systems, help desks, and other customer support tools to ensure a unified workflow and maintain consistent data across platforms.
Zapier acts as a bridge between Chatling and various customer support systems, such as Zendesk, Salesforce, or Freshdesk. Here’s how the integration typically benefits users:
- Connectivity: Links to Chatling with over 2,000 other web services via Zapier, enhancing its utility without direct API programming.
- Trigger-Based Actions: Sets up triggers in Chatling that, when activated, initiate actions in other tools. For example, if a customer expresses dissatisfaction, Zapier can trigger a follow-up call task in a CRM.
- Data Sync: Automatically syncs customer data across platforms, ensuring information is up-to-date and accessible.
Is Chatling capable of understanding and communicating in multiple languages?
Yes, Chatling supports over 85 languages, enabling businesses to support a diverse customer base worldwide. For best results, we recommend setting your chatbot's AI model to GPT-4.
Can Chatling be customized to match my company’s branding?
Chatling offers extensive customization options, allowing you to tailor the chatbot’s appearance and responses to align with your brand’s identity and tone.
How do your chatbots help reduce customer service costs?
By automating responses to frequently asked questions and handling multiple customer queries simultaneously, our chatbots reduce the need for a large customer service team, thereby cutting labor costs.